Legal

Beaux Espaces S.A.R.L owns and provides serviced apartments and related amenities for tourists visiting the Dordogne region of France, especially the immediate area around Sarlat-la-Canéda and Domme. As we cater for short term rentals of our apartments, we make use of multiple marketing channels and partner with various booking platforms to make our offering at La Perle de Domme accessible to the general public.
Aware of the importance of ensuring the confidentiality of personal data, this document describes how Beaux Espaces, as data controller, is fully committed to comply with the Personal Data Protection Regulation (Regulation (EU) No. 2016/679 of the European Parliament and of the Council of April 27, 2016.
We have designated a Data Protection Officer, who can be contacted at info@laperlededomme.com.

We collect identification information, contact details, passport information, visa details (if required) and a copy of your driving license (in the event of scooter rental). The data is collected to allow us to manage information requests from prospective guests, to provide support services to our guests, to conduct statistical analysis of our guests’ needs, wants and preferences in an effort to improve our offering and to meet legislative and statutory obligations imposed by the French government. In all instances, data is only collected for the legitimate interest of Beaux Espaces.

We retain personal data for the requisite periods dictated by applicable legislation and regulations, or for a period defined with regard to our operational requirements and constraints, including our communication and marketing efforts, our accounting system, to efficiently manage our guest relationships and to enforce any legal rights.

The periods for which we keep personal data are proportionate to the purposes for which the data was processed, with the longest duration referenced below:

  • One (1) year from a booking request, actual reservation or stay at La Perle de Domme.
  • The actual duration required to process a specific request.

These periods may be increased, when applicable, by the legal prescription and also to ensure the respect of legal regulatory requirements compulsory for Beaux Espaces.

The personal data that we collect, and those that we obtain subsequently, are intended for us in our capacity as data controller, including our representations abroad, some of which are located outside the European Union, and for the French public program members gathering information and tourism statistics, local authorities and French agencies supporting the international development of the French economy.
We ensure that only authorised persons have access to this data. Our service providers and those French agencies supporting the international development of the French economy may be recipients of this data to perform the services for which they are entrusted. Some personal data may be sent to third parties or to legally authorised authorities in order to meet our legal, regulatory or contractual obligations.
Personal data may be subject to a convergence, a mutualization or a sharing between all entities within the Beaux Espaces group. Personal data may be communicated to these entities for the purposes referred to in our framework for the use of data above. These operations are carried out on the basis of instruments that comply with applicable regulations and are capable of ensuring that our users’ rights are protected and respected.

We transfer personal data to our partners in the European Union and outside the European Union. Each of these transfers are governed by legal instruments that comply with the applicable legal framework:

  • Spain and the Netherlands are subject to the level of protection applied uniformly within the European Union territory.
  • Transfers made to other countries (Canada, United States of America, South Africa) are covered by the following appropriate safeguards: contractual clauses of the European Commission type.

A user (private individual) can exercise their rights justifying their identity by post to the following address:
Data Protection Officer,
Beaux Espaces,
571 Taire du Grel
24250 Domme FRANCE
To do so, the user has to clearly indicate his or her surname and first name, and the address to which he/she wants the reply to be sent. As a principle, a user can exercise freely all their rights. With respect to the right to information, however, we will not have to answer it if the user already has the information requested. We will inform them if it cannot answer the request. The failure to provide information or modification of data can have consequences in the process of certain demands for the execution of contractual relations. Requests concerning the exercise of the rights of a user will be retained for monitoring purposes.

Users acknowledge that this policy document provides them with information about the purposes, legal framework, interests, recipients or categories of recipients with whom their personal data are or may be shared, and the possibility of a data transfer to a third country.

In addition, and with the aim of ensuring fair and transparent processing of data, users further acknowledge that they have received additional information concerning:

  • The period for which their personal data will be kept.
  • The existence of the rights which are granted to them and the terms and conditions to exercise them.

If we decide to process data for purposes other than those indicated, all information relating to those new purposes will be communicated to them.

Users have the right to access and rectify their personal data by writing to the Data Protection Officer at the address recorded above. In this respect, users have the ability to determine whether or not their personal data are being processed and where this is the case, access to their data and the following information:

  • The purposes of the processing.
  • The categories of personal data concerned.
  • The recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries.
  • Where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period.
  • The existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data, or to object to such processing.
  • The right to lodge a complaint with a supervisory authority.
  • Where the personal data are not collected from the data subjects, any available information relative to their source.
  • The existence of automated decision-making, including profiling, and in this case meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

Users are invited to request Beaux Espaces to rectify or complete their personal data that are inaccurate, incomplete, equivocal or expired.

A user can ask us to erase their personal data where one of the following grounds applies:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • The user withdraws the consent they have previously provided.
  • The user objects to the processing of their personal data and there is no legal reason for such processing.
  • The processing of personal data does not comply with the provisions of the applicable legislation and regulations.

Nevertheless, the exercise of this right will not be possible when the retention of the personal data is necessary for compliance with statutory or regulatory provisions and in particular for example for the institution, exercise or defense of legal claims.

Users may request restriction of processing of their personal data in cases provided for by law and regulation.

Users do not have the right to object to the processing of their personal data when the processing is based on the legitimate interest of the controller, or on a necessary mission of public interest, or on the exercise of official authority.

Users have the right to portability of their personal data. The data on which this right can be exercised are:

  • Only their personal data, which excludes anonymized personal data or data that does not concern them.
  • Declarative personal data and personal operational data.
  • Personal data which do not adversely affect the rights and freedoms of others, such as those protected by trade secrets.

This right is limited to processing based on consent or contract, as well as to personal data that the user has personally generated. This right does not include derived or inferred data, which are personal data created by Beaux Espaces.

When the data processing carried out is based on the user’s consent, they may withdraw it at any time. We will then stop processing the personal data, but this will have no impact on the previous transactions.

Users have the right to lodge a complaint with the French Data Protection Authority (CNIL) on French territory without prejudice to any administrative or judicial remedy.

Users can give instructions in relation to the storage, erasure and communication of their personal data after their death to a certified trusted third party in charge of enforcing the wishes of the deceased in compliance with the applicable legal framework.

The user’s personal data are communicated to Beaux Espaces as part of the services provided and purchasing procedures set out in the framework of our business operations. In this context, if a user refuses to provide us with their personal data, which would be essential for the performance of the services, this refusal will result in an impossibility to perform the service.

Beaux Espaces has taken the physical, technical and organizational measures necessary to ensure the security, integrity, availability and confidentiality of your personal data, in particular to protect it against destruction, loss, theft, accidental destruction, alteration or non-authorized access.
The data collected and used by us for third parties are hosted in France (NB: due to data replication or load balancing reasons, personal encrypted data may be temporarily replicated in another country within the European Union).

When you navigate on our website, cookies may be recorded or read on your computer, mobile phone or tablet, subject to your choices.

Definition of a cookie

A cookie is a small text file left on your computer, mobile phone or tablet during a site visit. In your computer, cookies are managed by your internet browser.

Article 82 of the Data Protection Act modified by Order no. 2018-1125 of December 1, 2018, henceforth requires site administrators and providers of solutions to inform internet users and to collect their consent before the insertion of certain types of cookies or other tracers, whatever terminal is used (computers, smartphones, digital tablets and video games consoles, etc.). Some cookies, judged to be necessary to provide a service expressly requested by a user does not require prior consent, whereas others are bound by this obligation. The list of different cookies left by our website is available in the preference management center of our consent management tool.

You may at any time elect to de-activate these cookies via the preference management center and/or via the parameters of your preferred browser. The browser can moreover be configured to signal to you that cookies are stored on your computer and to ask you to accept them or not.

You can also accept or refuse cookies on a case-by-case basis or alternatively systematically refuse them once and for all. To manage cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will enable you to know in which way your wishes concerning cookies can be modified.

If you do not want our site to record cookies coming from social networks in your browser, you can de-activate these cookies by clicking “Edit cookies” above and/or on the following de-activation links, which will record a cookie in your browser with the sole objective of neutralizing the use of other cookies from the same issuer. De-activating these cookies will therefore prevent all interaction with the social network(s) concerned:

NB: The inclusion of your different wishes is based on a cookie or several set cookies. If you delete all the cookies concerning our site recorded on your terminal, we will no longer know what consent or refusal you have provided. It will therefore come down to you re-initializing your consent and you will have to refuse the cookie(s) that you do not want to keep. Similarly, if you use another internet browser, you will have to refuse these cookies, as your choices, just like the cookies to which they are related, depend on your browser and your terminal (computer, tablet, smartphone, etc.) that you use to visit our site.

Bookings can be made online through our partners, by writing to info@laperlededomme.com, over the phone at +33 787 197 379 or in person. By making a booking you confirm that you have read and accept these Terms and Conditions.
You may only make reservations for yourself and your invited guests. You may not make reservations for the purpose of reselling, posting, advertising or marketing reservation information through 3rd party websites, or any false, fraudulent or speculative reservations. If you would like to book on behalf of someone else you must make the reservation directly with our reception. Change of guest name of any reservation is not allowed unless there are special circumstances deemed acceptable by management. Valid identification is required for everyone checking in, such as a valid passport or ID card. We reserve the right to refuse any guest if the name on the identification is different from that stated on the reservation. We also reserve the right to cancel or modify any reservation without notice if we believe it has been made in breach of the above terms.

A valid credit card is required to make your reservation and full payment is due at the time of check in. We accept most credit and debit cards but we do not accept Diners Club or American Express.
Non-refundable rates will be charged in full at the time of booking.
La Perle De Domme guarantees to provide the lowest room rate available at the time of booking on https://laperlededomme.com/
City Tax of 3,30€ per person per night (it’s not included in the price) will be charged at the time of check-in. In the event of an early departure, a pro-rated city tax refund will be processed.
VAT is included in the price.

Check-in from 15h00 and Check-out by 11h00
We may, in exceptional circumstances, be able to accommodate a later check-out, but that will be definitively subject to availability and a request submitted no less than 24 hours prior to the agreed departure date. A late check-out fee of 50% of the daily rate will apply to any apartments not vacated by 11h00 on the departure date without prior agreement.
Guests are invited and encouraged to check themselves in, either digitally or by visiting the self-service kiosk in our reception area. In addition, a concierge will be available on site from 10h00 to 18h00 daily. Please let us know in advance in the event that you expect to arrive outside these hours and will require assistance.
If you want to arrive before 15h00 or leave after 11h00, you are welcome to leave your luggage in our storage area and make use of our wine bar / spa / pool facilities while you wait.

If you need to make any changes to your reservation, please contact your booking agent if you made use of one of our partner platforms. In the event that you made your reservation directly with us, please contact us at info@laperlededomme.com. It is possible to make changes to your reservation until 15 days prior to the agreed arrival date (11.59 local time), after which time no changes can be accommodated. Any change of dates is subject to availability and rate differences.

Cancellations can only be made through your booking agent, if you made use of one of our partner platforms, or by email with us at info@laperlededomme.com if you reserved your apartment directly with us.
Please check the conditions of the rate you selected. Flexible booking cancellations can be made up to 15 days prior to arrival (11.59 local time) after which time the total stay will be charged. For non-refundable rates the full amount is charged at the time of booking and is non-refundable.
Refunds, if any, will be made using the same form of payment that was used at the time of reservation.
Please note that for group bookings different policies and rates may apply. Please contact us for further information.
Should you fail to arrive for your stay, you will be charged the full amount due for the entirety of the reserved days.

Discrimination toward and harassment of others are strictly prohibited at La Perle de Domme. We have a zero-tolerance policy for any remarks or behaviour (expressly including violent or threatening behaviour) that fails to respect the dignity and feelings of any other individual in or on our premises. This policy also extends to members of our staff. Any transgression of this provision will result in summary cancellation of a guests stay, the removal of the offending party from our premises and the prosecution of criminal charges where appropriate.

  • Baby wipe, cleaning wipe has to be thrown in the garbage and not in the toilet.
  • While smoking is allowed on outside, open-air terraces and in the gardens, smoking shall at all times be subject to the health and enjoyment of our facilities by our non-smoking guests, within the sole discretion of our on-site representative at any given time. Disposing of cigarette butts anywhere other than in the bins and ashtrays provided is strictly prohibited.
  • Smoking is not permitted inside any of the apartments, the spa or within any other enclosed area or structure on the property. This applies to the smoking of any tobacco products and specifically includes the use of vaping devices or e-cigarettes. A cleaning and fumigation fee of 200€ will be charged to the credit card of any guests who elect not to comply with this directive.
  • Guests are expected to behave in a reasonable, respectful and responsible manner while at La Perle de Domme and to be mindful of the potential impact of their actions on the experience of other guests. To that end:
  • No loud music is allowed. Please use your discretion in this regard.
  • Discretion as well is required about the private terrace or apartments that are not the one you are assigned to.
  • We are located within a protected forest environment. BBQ’s and open fires are accordingly strictly prohibited anywhere on site, save where (and in the manner) clearly designated by us.
  • You are not allowed to consume your own food or drink on our wine bar terrace.
  • No glass vessels (whether bottles, glasses or containers) are allowed in or around the pool areas or spa.
  • Pets are not allowed in the property.
  • Outside private parking is available on site in a designated parking area. For safety reasons we don’t allow any driving on site, save for the purposes of entry, exit, access to the parking area or to drop off or collect luggage or guests from the designated spaces.
  • Guests with restricted mobility will enjoy the use of specially demarcated parking bays directly adjacent to the limited apartments specifically designed for their requirements.
  • A proper local for waste, recycling and glasses bin is available on site. You are welcome if all your refuse is correctly disposed of before your departure.
  • We allow no ball games in the gardens or on the grounds.
  • For the sake of hygiene, you are encouraged to shower before using the pools.
  • Guests under the age of 12 are to be supervised by a responsible adult at all times.
  • The maximum number of people that may be accommodated in each apartment is determined by the number of beds in each unit. There are no additional beds available, nor do we allow sleeping on sofas. For the sake of clarity, we allow a maximum of 2 people in a studio or 1 bedroom apartment, 4 people in a 2 bedroomed apartment etc.
  • Anyone who does not comply with these rules, or who, in the sole discretion of our on-site concierge, jeopardizes the comfort, safety or security of other guests, may be asked to leave the premises.

All guests, their children and invited visitors to La Perle de Domme (hereinafter jointly and severally referred to as “Guests”) will occupy the apartments and make use of the facilities and amenities on site at their own risk. To that end, Guests expressly indemnify and hold harmless the owner of the premises, its directors, members, employees, agents and/or affiliates (“the Indemnified Parties”) against all liability for any and all claims whatsoever and howsoever arising, including, without limitation, any claim for loss or damage arising from theft, damage to property (whether corporeal or otherwise) or from any illness, injury or death which may arise irrespective of the cause of any such loss, theft, damage, illness, injury or death. This indemnity expressly extends to the indemnification of the Indemnified Parties against any and all liability, claims, demands, loss or damages, without limitation, for personal injury or wrongful death of minor children, with the responsibility for their safety at all times residing with the responsible adults in their traveling party. Guests expressly acknowledge and accept the terms of this indemnity by submitting a booking request and arriving for an agreed stay at La Perle de Domme.